:root{--bg-primary:#0f1117;--bg-secondary:#1a1d2e;--bg-card:#1e2235;--bg-card-hover:#252840;--border:#2e3250;--text-primary:#e2e8f0;--text-secondary:#94a3b8;--text-muted:#64748b;--accent:#6366f1;--accent-hover:#818cf8;--accent-light:#6366f126;--success:#22c55e;--success-light:#22c55e26;--warning:#f59e0b;--warning-light:#f59e0b26;--danger:#ef4444;--danger-light:#ef444426;--info:#38bdf8;--info-light:#38bdf826;--radius:12px;--radius-sm:8px;--shadow:0 4px 24px #0006;--shadow-sm:0 2px 8px #0000004d}*{box-sizing:border-box;margin:0;padding:0}body{background-color:var(--bg-primary);color:var(--text-primary);min-height:100vh;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-size:14px;line-height:1.6}a{color:inherit;text-decoration:none}button{cursor:pointer;border:none;outline:none;font-family:inherit}input,textarea,select{outline:none;font-family:inherit}::-webkit-scrollbar{width:6px}::-webkit-scrollbar-track{background:var(--bg-secondary)}::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}.drawer-overlay{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:100;opacity:0;pointer-events:none;background:#0009;transition:opacity .25s;position:fixed;inset:0}.drawer-overlay.open{opacity:1;pointer-events:all}.drawer{background:var(--bg-secondary);border-left:1px solid var(--border);z-index:101;flex-direction:column;height:100vh;transition:transform .28s cubic-bezier(.4,0,.2,1);display:flex;position:fixed;top:0;right:0;transform:translate(100%);box-shadow:-8px 0 32px #00000080}.drawer.open{transform:translate(0)}.drawer-header{border-bottom:1px solid var(--border);flex-shrink:0;justify-content:space-between;align-items:center;padding:20px 24px;display:flex}.drawer-title{color:var(--text-primary);letter-spacing:-.3px;font-size:16px;font-weight:700}.drawer-close{border-radius:var(--radius-sm);background:var(--bg-card);border:1px solid var(--border);width:32px;height:32px;color:var(--text-secondary);justify-content:center;align-items:center;font-size:13px;transition:all .15s;display:flex}.drawer-close:hover{background:var(--bg-card-hover);color:var(--text-primary)}.drawer-body{flex:1;padding:24px;overflow-y:auto}.api-error{background:var(--danger-light);border:1px solid var(--danger);color:var(--danger);border-radius:var(--radius-sm);margin-bottom:20px;padding:12px 16px;font-size:13px}.loading{color:var(--text-muted);text-align:center;padding:40px 0;font-size:14px}.chart-empty{color:var(--text-muted);text-align:center;padding:40px 0;font-size:13px}.dash-header{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.filter-group{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-sm);gap:6px;padding:4px;display:flex}.filter-btn{color:var(--text-muted);background:0 0;border-radius:6px;padding:6px 14px;font-size:12px;font-weight:600;transition:all .15s}.filter-btn:hover{color:var(--text-primary);background:var(--bg-card-hover)}.filter-btn.active{background:var(--accent);color:#fff}.stats-grid{grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:20px;display:grid}.stat-card{align-items:center;gap:16px;display:flex}.stat-card--clickable{cursor:pointer;transition:border-color .15s,background .15s}.stat-card--clickable:hover{border-color:var(--accent);background:var(--bg-card-hover)}.stat-icon{border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:46px;height:46px;font-size:20px;display:flex}.stat-value{color:var(--text-primary);font-size:26px;font-weight:700;line-height:1.2}.stat-unit{color:var(--text-muted);margin-left:2px;font-size:14px;font-weight:500}.stat-label{color:var(--text-muted);margin-top:2px;font-size:12px}.charts-row{grid-template-columns:1fr 340px;gap:16px;margin-bottom:20px;display:grid}.chart-card{min-height:300px}.chart-title{color:var(--text-primary);margin-bottom:16px;font-size:14px;font-weight:600}.pie-legend{flex-direction:column;gap:4px;margin-top:8px;display:flex}.pie-legend-item{color:var(--text-secondary);text-align:left;background:0 0;border:1px solid #0000;border-radius:6px;align-items:center;gap:8px;width:100%;padding:5px 8px;font-size:12px;transition:background .15s;display:flex}.pie-legend-item:hover{background:var(--bg-card-hover);color:var(--text-primary)}.pie-legend-item.active{background:var(--bg-card-hover);border-color:var(--border);color:var(--text-primary)}.pie-dot{border-radius:50%;flex-shrink:0;width:8px;height:8px}.pie-pct{color:var(--text-primary);margin-left:auto;font-weight:600}.gauge-row{align-items:center;gap:32px;display:flex}.gauge-wrapper{flex-direction:column;flex-shrink:0;align-items:center;width:180px;display:flex}.gauge-big-value{letter-spacing:-3px;font-size:72px;font-weight:800;line-height:1}.gauge-label{color:var(--text-muted);margin-top:6px;margin-bottom:12px;font-size:12px}.gauge-bar-track{background:var(--border);border-radius:4px;width:100%;height:8px;overflow:hidden}.gauge-bar-fill{border-radius:4px;height:100%;transition:width .5s}.gauge-details{flex:1}.gauge-details-title{color:var(--text-primary);margin-bottom:8px;font-size:15px;font-weight:600}.gauge-details-desc{color:var(--text-secondary);margin-bottom:16px;font-size:13px;line-height:1.6}.gauge-scale{gap:20px;font-size:12px;font-weight:500;display:flex}.gauge-time-saved{border-top:1px solid var(--border);gap:24px;margin-top:20px;padding-top:16px;display:flex}.time-saved-item{align-items:center;gap:8px;display:flex}.time-saved-icon{font-size:16px}.time-saved-value{color:var(--success);font-size:18px;font-weight:700}.time-saved-label{color:var(--text-muted);font-size:12px}.chart-title-hint{color:var(--text-muted);font-size:11px;font-weight:400}.email-list{flex-direction:column;gap:10px;display:flex}.email-list-count{color:var(--text-muted);margin-bottom:4px;font-size:12px}.email-row{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-sm);text-align:left;cursor:pointer;flex-direction:column;gap:4px;width:100%;padding:12px 14px;transition:border-color .15s,background .15s;display:flex}.email-row:hover{border-color:var(--accent);background:var(--bg-card-hover)}.email-row-top{justify-content:space-between;align-items:center;gap:8px;display:flex}.email-subject{color:var(--text-primary);flex:1;font-size:13px;font-weight:600}.email-badge{text-transform:uppercase;letter-spacing:.5px;color:#fff;border-radius:999px;flex-shrink:0;padding:2px 8px;font-size:10px;font-weight:700;display:inline-block}.email-badge--ai{background:#22c55e}.email-badge--human{background:#ef4444}.email-badge--resolved{background:#6366f1}.email-sender{color:var(--text-secondary);font-size:12px}.email-preview{color:var(--text-muted);-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:12px;line-height:1.5;display:-webkit-box;overflow:hidden}.email-date{color:var(--text-muted);margin-top:2px;font-size:11px}.email-detail{flex-direction:column;gap:20px;display:flex}.email-detail-back{color:var(--accent);cursor:pointer;text-align:left;background:0 0;border:none;width:fit-content;padding:0;font-size:12px}.email-detail-back:hover{text-decoration:underline}.email-detail-fields{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-sm);flex-direction:column;gap:12px;padding:16px;display:flex}.email-detail-field{align-items:baseline;gap:12px;display:flex}.email-detail-label{text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);flex-shrink:0;width:80px;font-size:11px;font-weight:600}.email-detail-value{color:var(--text-primary);word-break:break-all;font-size:13px}.email-detail-preview{flex-direction:column;gap:8px;display:flex}.email-detail-preview-text{color:var(--text-secondary);background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-sm);white-space:pre-wrap;padding:12px 14px;font-size:13px;line-height:1.6}.email-reply-section{border-top:1px solid var(--border);padding-top:20px}.reply-btn{background:var(--accent);color:#fff;border-radius:var(--radius-sm);cursor:pointer;border:none;align-items:center;gap:6px;padding:8px 18px;font-size:13px;font-weight:600;transition:opacity .15s;display:inline-flex}.reply-btn:hover:not(:disabled){opacity:.88}.reply-btn:disabled{opacity:.5;cursor:not-allowed}.reply-btn-ghost{color:var(--text-secondary);border-radius:var(--radius-sm);border:1px solid var(--border);cursor:pointer;background:0 0;align-items:center;padding:8px 16px;font-size:13px;font-weight:500;transition:background .15s;display:inline-flex}.reply-btn-ghost:hover:not(:disabled){background:var(--bg-card-hover)}.reply-btn-ghost:disabled{opacity:.5;cursor:not-allowed}.email-reply-form{flex-direction:column;gap:10px;display:flex}.email-reply-textarea{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-sm);width:100%;color:var(--text-primary);resize:vertical;box-sizing:border-box;padding:10px 12px;font-family:inherit;font-size:13px;line-height:1.5}.email-reply-textarea:focus{border-color:var(--accent);outline:none}.email-reply-actions{justify-content:flex-end;gap:8px;display:flex}.reply-success{color:var(--success);font-size:13px;font-weight:500}.reply-error{color:var(--danger);font-size:12px}.email-detail-conversation{flex-direction:column;gap:8px;display:flex}.conversation-thread{flex-direction:column;gap:12px;max-height:380px;margin-top:8px;padding-right:4px;display:flex;overflow-y:auto}.conv-msg{flex-direction:column;max-width:82%;display:flex}.conv-msg--client{align-self:flex-start}.conv-msg--ai{align-self:flex-end}.conv-msg-meta{align-items:center;gap:6px;margin-bottom:4px;display:flex}.conv-msg--ai .conv-msg-meta{flex-direction:row-reverse}.conv-msg-role{text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);font-size:10px;font-weight:700}.conv-msg-time{color:var(--text-muted);font-size:10px}.conv-msg-bubble{white-space:pre-wrap;word-break:break-word;padding:10px 14px;font-size:13px;line-height:1.55}.conv-msg--client .conv-msg-bubble{background:var(--bg-card);border:1px solid var(--border);color:var(--text-primary);border-radius:12px 12px 12px 3px}.conv-msg--ai .conv-msg-bubble{background:var(--accent);color:#fff;border-radius:12px 12px 3px}.tickets-header{justify-content:space-between;align-items:flex-start;display:flex}.ticket-form{flex-direction:column;gap:14px;display:flex}.form-row{grid-template-columns:1fr 1fr;gap:14px;display:grid}.form-group{flex-direction:column;gap:6px;display:flex}.form-label{color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;font-size:12px;font-weight:600}.required{color:var(--danger)}.form-input{background:var(--bg-primary);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text-primary);padding:9px 12px;font-size:13px;transition:border-color .15s}.form-input:focus{border-color:var(--accent)}.form-input::placeholder{color:var(--text-muted)}.form-input option{background:var(--bg-card)}.form-textarea{resize:vertical;min-height:80px}.form-error{color:var(--danger);background:var(--danger-light);border:1px solid var(--danger);border-radius:var(--radius-sm);padding:8px 12px;font-size:12px}.kanban{grid-template-columns:1fr 1fr;gap:20px;display:grid}.kanban-col{flex-direction:column;gap:12px;display:flex}.kanban-col-header{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-sm);align-items:center;gap:8px;padding:10px 14px;display:flex}.kanban-col-dot{border-radius:50%;flex-shrink:0;width:8px;height:8px}.kanban-col-title{color:var(--text-primary);flex:1;font-size:13px;font-weight:600}.kanban-col-count{background:var(--bg-primary);border:1px solid var(--border);color:var(--text-muted);border-radius:20px;padding:2px 8px;font-size:11px;font-weight:700}.kanban-cards{flex-direction:column;gap:10px;display:flex}.kanban-empty{color:var(--text-muted);text-align:center;border:1px dashed var(--border);border-radius:var(--radius);padding:32px 0;font-size:13px}.ticket-card{cursor:pointer;flex-direction:column;gap:8px;transition:all .15s;display:flex}.ticket-card:hover{background:var(--bg-card-hover);border-color:var(--accent);box-shadow:var(--shadow);transform:translateY(-1px)}.ticket-card-header{justify-content:space-between;align-items:center;display:flex}.ticket-id{color:var(--text-muted);font-size:11px;font-weight:600}.ticket-badge{border-radius:20px;padding:2px 8px;font-size:11px;font-weight:600}.ticket-titre{color:var(--text-primary);font-size:13px;font-weight:600;line-height:1.4}.ticket-meta{color:var(--text-muted);gap:12px;font-size:11px;display:flex}.ticket-date{color:var(--text-muted);font-size:11px}.drawer-ticket{flex-direction:column;gap:16px;display:flex}.drawer-ticket-header{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.drawer-ticket-titre{color:var(--text-primary);flex:1;font-size:16px;font-weight:700;line-height:1.4}.drawer-field{background:var(--bg-card);border-radius:var(--radius-sm);border:1px solid var(--border);justify-content:space-between;align-items:center;padding:10px 14px;display:flex}.drawer-field-label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;font-size:11px;font-weight:600}.drawer-field-value{color:var(--text-primary);font-size:13px;font-weight:500}.drawer-description{flex-direction:column;gap:8px;display:flex}.drawer-description-text{color:var(--text-secondary);background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px 14px;font-size:13px;line-height:1.7}.drawer-action{justify-content:center;width:100%;margin-top:8px;padding:12px;font-size:14px}.drawer-submit{justify-content:center;width:100%;margin-top:4px;padding:12px;font-size:14px}.app-layout{min-height:100vh;display:flex}.sidebar{background:var(--bg-secondary);border-right:1px solid var(--border);flex-direction:column;width:240px;min-width:240px;height:100vh;padding:24px 16px;display:flex;position:sticky;top:0}.sidebar-logo{border-bottom:1px solid var(--border);align-items:center;gap:10px;margin-bottom:24px;padding:0 8px 28px;display:flex}.sidebar-logo-icon{font-size:22px}.sidebar-logo-text{color:var(--text-primary);letter-spacing:-.3px;font-size:15px;font-weight:700}.sidebar-nav{flex-direction:column;flex:1;gap:4px;display:flex}.nav-item{border-radius:var(--radius-sm);color:var(--text-secondary);align-items:center;gap:10px;padding:10px 12px;font-size:14px;font-weight:500;transition:all .15s;display:flex;position:relative}.nav-item:hover{background:var(--bg-card);color:var(--text-primary)}.nav-item.active{background:var(--accent-light);color:var(--accent-hover)}.nav-icon{text-align:center;width:20px;font-size:16px}.nav-label{flex:1}.nav-badge{background:var(--danger);color:#fff;text-align:center;border-radius:20px;min-width:20px;padding:2px 7px;font-size:11px;font-weight:700}.sidebar-footer{border-top:1px solid var(--border);padding-top:16px}.sidebar-status{color:var(--text-muted);align-items:center;gap:8px;padding:0 8px;font-size:12px;display:flex}.status-dot{background:var(--success);width:8px;height:8px;box-shadow:0 0 6px var(--success);border-radius:50%;animation:2s infinite pulse}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}.main-content{background:var(--bg-primary);flex:1;overflow-y:auto}.page{max-width:1200px;padding:32px}.page-header{margin-bottom:28px}.page-title{color:var(--text-primary);letter-spacing:-.5px;font-size:24px;font-weight:700}.page-subtitle{color:var(--text-muted);margin-top:4px;font-size:13px}.card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:20px}.btn{border-radius:var(--radius-sm);align-items:center;gap:6px;padding:8px 16px;font-size:13px;font-weight:600;transition:all .15s;display:inline-flex}.btn-primary{background:var(--accent);color:#fff}.btn-primary:hover{background:var(--accent-hover)}.btn-success{background:var(--success-light);color:var(--success);border:1px solid var(--success)}.btn-success:hover{background:var(--success);color:#fff}.btn-ghost{color:var(--text-secondary);border:1px solid var(--border);background:0 0}.btn-ghost:hover{background:var(--bg-card);color:var(--text-primary)}